Frequently Asked Questions
We know the process is important, and we want to answer all the questions we can. Please call at (267) 317-8801 if you have any more questions.
We accept credit cards and offer payment plans — please inquire. A $500 deposit holds your puppy, and the balance must be paid in full to pick up.
Yes. Your puppy's health guarantee is part of our purchase contract — you can read it on the Purchase Contract page.
Arrangements are made individually. We serve New York, New Jersey, Delaware and nearby areas with pick-up and local delivery, and offer a Flight Nanny for out-of-state families. For special clients out of state we also offer a concierge service — we will fly or drive and hand-deliver your puppy with credentials for an additional fee.
Yes. Every puppy is vet checked, vaccinated, wormed, and microchipped by collection date, and vet records are available.
Yes — vaccinations are kept up to date and every puppy is wormed.
Puppies purchased at full price come with papers to register, a vet health check, deworming, microchip, one set of puppy shots, and a starter kit. Puppies sold below full price are pet only and come with a vet health check, deworming, and their first set of shots.
Yes. A $500 deposit holds your puppy, and the balance must be paid in full to pick up. Pick of the litter is first come, first served. We also offer video-call verification so you can meet your puppy before you commit.
Yes, we are happy to share coat-care and grooming tips for your new puppy.
Yes, we do health testing on the parents to produce healthy puppies. We also use the health testing as a tool to make optimal genetic matches with two parents.